EXCHANGES/REFUND

Rodo Teamwear accepts change of mind and size exchanges or returned on full priced stock only.  In the case of a size or style exchange or faulty replacement, the Rodo Teamwear will replace your order in a timely matter.  Please note, if a size or style exchange is requested on an out-of-stock item, a credit note will be issued. 

In the case of a return, replacement or exchange requested by the customer, the issue must be notified to the Rodo team within 14 business days upon receiving the order. Once the garment has been returned to the Rodo showroom it will undergo a review for exchange. If approved the Rodo customer service team will advise the customer on the exchange or refund details.

We offer returns on faulty items only.

Please note all shipping costs on change of mind and size are at the cost of the customer and not payable by Rodo. Rodo requires all return parcels to be sent via a secure, pre-paid and traceable postage method. Lost or stolen parcels are not liable to Rodo.  In the case there is an outstanding amount owing to the customer it will be issued in the form of a credit note.

The below conditions must be adhered to;

• Item(s) must be returned in its original condition with all tags intact and attached to the garment.

• Item(s) must be unworn, undamaged and not washed.

• No exchange or return will be excepted without prior approval by the Rodo team after 14 days.

• Item(s) are not custom printed or custom order items*.

*A custom printed order is an item that has been printed/decorated is any form.